Shipping and Payments

 

DELIVERY

DPD STANDARD DELIVERY

• The delivery of goods is arranged by the courier company DPD.
• Zone 1: Germany, Austria
• Zone 2: Belgium, Croatia, Denmark, Estonia, Hungary, Latvia, Lithuania, Luxemburg, Netherlands, Poland, Slovenia
• Zone 3: Bulgaria, Finland, France, Greece, Ireland, Italy, Portugal, Romania, Spain, Sweden
• Zone 4: -
• Zone 5: Andorra

DHL EXPRESS DELIVERY

• The delivery of goods is arranged by the courier company DHL.
• Zone 1: Germany, Austria, Poland
• Zone 2: Belgium, Bulgaria, Croatia, Denmark, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Netherlands, Portugal, Romania, Slovenia, Spain, Sweden
• Zone 3: Australia, Canada, China, Iceland, Japan, New Zealand, United States
• Zone 4: Andorra, Albania, Belarus, Bosnia and Herzegovina, Macedonia, North Korea, Norway, Serbia, South Korea, Switzerland, Ukraine

The duration of transportation by the company DHL depends on the destination zone:

• for Zone 1 it is 1 business day
• for Zone 2 it is 1 business day
• for Zone 3 it is 2-3 business days + time for customs clearance
• for Zone 4 it is 2-3 business days + time for customs clearance

As soon as the package is dispatched, you will get an email with the package number that will allow you to track the package. Packages are delivered according to INCOTERMS 2010 standards with the delivery term DAP.

GLS DELIVERY

• The delivery of goods is arranged by the courier company GLS
• Zone 1:  Austria, Germany, Hungary, Poland
• Zone 2: Belgium, Croatia, Denmark, Luxemburg, Netherlands
• Zone 3: Estonia, Latvia, Lithuania, Romania, Slovenia
• Zone 4: Bulgaria, France, Italy, Sweden
• Zone 5: Portugal, Spain
• Zone 6: Finland, Ireland

The duration of transportation by the company GLS depends on the destination zone:

• for Zone 1 it is 1-2 business day
• for Zone 2 it is 2 business day
• for Zone 3 it is 2-4 business days
• for Zone 4 it is 2-4 business days
• for Zone 5 it is 4-7 business days
• for Zone 6 it is 3-7 business days

METHODS OF PAYMENT

CREDIT CARD

After completing the order, you will be redirected to the GoPay payment gateway where you need to enter your credit card information (holder credit card, credit card number, expiry date, and CVV2/CVC2 – the last three digits printed on the signature strip of your card). The entire data transfer is secured by SSL.

After the payment is confirmed, you will be redirected back to our e-shop where the information regarding the payment result will be displayed If the transaction was completed successfully, the shopping process is completed. Payment can fail due to one of the reasons:

• Information on your credit card was filled out incorrectly.
• At the moment of the payment, there was not enough credit on your account to perform the payment.
• The payment card is not authorized for internet transactions - address the card issuer (your banking institution) directly.
• Technical problem or some other problem with the card – card validity, exceeded limit, etc.

In the case of unsuccessful payment please contact us immediately by e-mail info@horsefeathers.eu or phone +420 739 593 735 to verify the payment status. Based on a mutual agreement, it is, of course, possible to choose other methods of payment. Otherwise, your order will be automatically canceled after 10 calendar days!

BANK TRANSFER

Payment for merchandise can be done by a money transfer to our bank account:

Bank: KOMERČNÍ BANKA a.s.
Account name: STIGMA DISTRIBUTION s.r.o 
IBAN: CZ2101000000351683890237
SWIFT: KOMBCZPP
Account number: 35-1683890237/0100

Choose the option Bank Transfer on the checkout page. After completing the order, the variable symbol for money transfer will be displayed under which you will perform the payment. The variable symbol matches the order number, for example, 55002. If we do not receive the payment for your order to our above-stated account within 10 calendar days after receiving your order, the order will be automatically canceled! Merchandise is dispatched as soon as the payment is credited to our account. The banking transaction takes up to 3 days.

PAYPAL

Paypal is an online payment system that will allow you to pay over the internet in a simple, quick, and secure way. All you need is an account at Paypal which functions as an ordinary bank account. 

If you want to pay through Paypal you need to choose the PayPal payment option through GoPay online payment gateway.

After your order is placed you enter the PayPal payment gate by clicking on the PayPal logo which is placed in the end of the summary in the last step of the order designated as “SUMMARY OF THE ORDER”. After signing into your PayPal account the summary of the payment for your order at Horsefeathers will be displayed and you just need to confirm it.

If you do not succeed to pay through the PayPal system for some reason, please contact us immediately. Based on a mutual agreement, it is, of course, possible to choose other methods of payment. Otherwise, your order will be automatically canceled after 10 calendar days!